This document sets forth the general terms and conditions under which users are granted access to the dragflowsud.it website operated by Dragflow Sud Srl, a company that sells a wide range of technological tools and systems.
1. Definitions
To ensure a full understanding and acceptance of these terms and conditions, the following terms, whether used in the singular or plural, shall have the meanings set forth below:
• Data Controller: DragFlow Sud srl, with registered office at Via Argine dx Annunziata, 97 – 89122 (RC), VAT Number/Tax ID 02751270808, REA 187971, fully paid-in share capital €10,000.00, certified email address dragflowsud@pecimprese.it
• Application: the dragflowsud website.it
• Products: the products provided to the user by the Data Controller
• User: any person who accesses and uses the Application
• Consumer: a natural person of legal age who enters into a contract for purposes unrelated to any business, commercial, craft, or professional activity they may carry out
• Non-consumer user: a natural person of legal age or a legal entity that enters into a contract for the purposes of or in connection with its business, commercial, craft, or professional activities
• Terms and Conditions: This agreement governs the relationship between the Owner and the Users, as well as the sale or provision of the Products offered by the Owner through the Application.
2. Scope of Application of the Terms and Conditions
Use of the Application constitutes the User’s acceptance of these Terms. If the User does not wish to accept these Terms and/or any other notices, legal notices, or disclosures published herein or referred to herein, the User may not use the Application or its services.
These Terms and Conditions may be modified at any time.
The applicable Terms and Conditions are those in effect as of the date the purchase order or request for a Product is submitted.
Before using the Application, the User must carefully read the Terms and Conditions and save or print them for future reference.
The Owner reserves the right, at its sole discretion, to modify at any time—including after the User’s registration—the Application’s graphical interface, the Content and its organization, as well as any other aspect related to the Application’s functionality and management, providing the User with relevant instructions as necessary.
3. Registration
To use the features of the Application, Users must register by providing, truthfully and completely, all the information requested in the relevant registration form and fully accept the Privacy Policy (https://dragflowsud.it/privacy/) and the Terms and Conditions.
The User is responsible for safeguarding their login credentials, which must be used exclusively by the User and may not be transferred to third parties. The User agrees to keep them confidential, to ensure that no third party has access to them, and to immediately notify the Data Controller if they suspect or become aware of any unauthorized use or disclosure of such credentials.
The User warrants that the personal information provided during the registration process is complete and accurate, and agrees to indemnify and hold the Data Controller harmless from any damages, liability for compensation, and/or penalties arising from or in any way related to the User’s violation of the rules governing registration for the Application or the safekeeping of registration credentials.
4. Account deletion and closure
Registered users may stop using the Application at any time and deactivate their account or request its deletion through the Application interface, if possible, or by sending a written notice to the email address dragflowsud@gmail.com
If the User violates these Terms or applicable laws, the Owner reserves the right to suspend or terminate the User’s account at any time and without notice.
5. Industrial and Intellectual Property Rights
The Owner represents that it is the owner and/or licensee of all intellectual property rights relating to and/or pertaining to the Application and/or the Content available on the Application. Therefore, all trademarks, whether figurative or word marks, and all other signs, trade names, service marks, word marks, trade names, illustrations, images, logos, and content related to the Application are and remain the property of the Owner or its licensors and are protected by applicable trademark laws and relevant international treaties.
Unless otherwise specified, these Terms do not grant the User any license to use the Application and/or any individual content and/or materials available therein.
Any unauthorized reproduction, in any form, of the explanatory texts and the Application’s Content shall be considered a violation of the Owner’s intellectual and industrial property rights.
6. Limitation of Liability
The Data Controller shall not be held liable to the User, except in cases of willful misconduct or gross negligence, for service disruptions or malfunctions related to the use of the Internet that are beyond its control or that of its suppliers.
Furthermore, the Data Controller shall not be liable for any damages, losses, or costs incurred by the User as a result of the non-performance of the contract due to causes not attributable to the Data Controller; in such cases, the User shall be entitled only to a full refund of the price paid and any incidental expenses incurred.
The Data Controller assumes no liability for any fraudulent or unlawful use of credit cards or other payment methods by third parties, as it does not have access to the payment details used (credit card numbers, cardholder names, passwords, etc.)
The Data Controller shall not be liable for:
• any loss of business opportunities and any other loss, including indirect losses, that the User may incur, provided such losses are not a direct consequence of a breach of contract by the Data Controller
• errato o inidoneo utilizzo dell’Applicazione da parte degli Utenti o di terzi
• the issuance of incorrect tax documents or data due to errors in the information provided by the User, who is solely responsible for ensuring that the information is entered correctly
Under no circumstances shall the Data Controller be held liable for an amount exceeding twice the cost paid by the User.
7. Force majeure
The Data Controller shall not be held liable for any failure or delay in fulfilling its obligations due to circumstances beyond its reasonable control, including force majeure or other unforeseen and unforeseeable events, or events otherwise beyond its control.
The Data Controller’s performance of its obligations shall be deemed suspended for the duration of any force majeure events.
The Data Controller will take all measures within its power to identify solutions that will enable it to properly fulfill its obligations despite the persistence of force majeure events.
8. Links to third-party websites
The Application may contain links to third-party websites or applications. The Data Controller has no control over them and, therefore, is in no way responsible for the content of these websites or applications.
Some of these links may lead to third-party websites or applications that provide services through the Application. In such cases, the terms and conditions for using the website or application and for accessing the service established by the third parties will apply to the individual services, and the Data Controller assumes no responsibility in this regard.
9. Privacy
The protection and processing of personal data will be carried out in accordance with the Privacy Policy, which can be viewed at https://dragflowsud.it/privacy/
10. Governing Law and Jurisdiction
These Terms and Conditions are governed by Italian law.
For Consumer Users, any dispute regarding the application, enforcement, and interpretation of these Terms shall be referred to the court of the place where the Consumer User resides or has elected domicile, if located within the territory of the Italian State, without prejudice to the Consumer User’s right to bring an action before a court other than the “consumer court” pursuant to Article 66-bis of the Consumer Code, having territorial jurisdiction according to one of the criteria set forth in Articles 18, 19, and 20 of the Code of Civil Procedure.
This is without prejudice to the application to Consumer Users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence, in particular with regard to the deadline for exercising the right of withdrawal, the deadline for returning the Products in the event that such right is exercised, the procedures and formalities for notifying such exercise, and the legal guarantee of conformity.
11. Online Dispute Resolution for Consumer Users
Consumers residing in Europe should be aware that the European Commission has established an online platform that provides a tool for alternative dispute resolution. Consumers may use this tool to resolve, out of court, any dispute relating to or arising from contracts for the sale of goods and the provision of services entered into online. Consequently, the consumer may use this platform to resolve any dispute arising from the contract entered into online. The platform is available at the following address: ec.europa.eu/consumers/odr/
Date 24/01/2026
